Lost or stolen credit or debit card

First, please call us to let us know.

For Debit Cards

During business hours (7 a.m. - 7 p.m. on weekdays, 8 a.m. - 1 p.m. on Saturday):

• Contact Member Services at (800) 552-4745.
• Visit your nearest Everwise branch.

After business hours (weekdays/weekends/holidays):

• Please call (800) 523-4175.

For Credit Cards

Call the 24-hour hotline at (888) 366-7072. 

Next, turn off your card in online banking

1. Log in to online banking, click Card Services from your navigation bar
2. Select Manage Cards and swipe to the card that has been lost or stolen.
3. Toggle the Locked/Active switch under the card image to the Locked position. 

Your card will remain locked until you toggle back to the active position.

Additional help

More fraud guidance is available on our Security Information page including additional steps you should take if you believe you believe you have been a victim of fraud.