Can I cancel my payment after it's been submitted?
Can I cancel my payment after it's been submitted?
You can cancel your payment the same day as it was submitted up to 5:00 p.m. ET. Once the payment processes, you cannot cancel it.
Can I set up recurring payments?
Can I set up recurring payments?
- Enroll
- Click Recurring Payments tab
- Follow the instructions to create a new recurring payment
Do I need to set up an account to pay my loan using the Online Loan Pay site?
Do I need to set up an account to pay my loan using the Online Loan Pay site?
You can make a payment as a guest by using the Pay Now tab or you can enroll and set up an account. Enrolling will allow access to features like viewing your payment history and setting up recurring payments.
How do I make an additional payment to principal or escrow on my mortgage?
How do I make an additional payment to principal or escrow on my mortgage?
Simply insert your payment information and click on the “pay my bills” tab. Then, select either principal reduction/escrow from the dropdown and click continue.
How do I update my payment account information?
How do I update my payment account information?
Click your name in the upper right-hand corner, select payment accounts, click the pencil icon and follow the instructions to update your information.
Why am I unable to update the amount for my recurring payment?
Why am I unable to update the amount for my recurring payment?
If you have a recurring payment set up and would like to adjust the amount, simply cancel the recurring payment and set up a new one.
I'm trying to pay with my debit card, and it's not working.
I'm trying to pay with my debit card, and it's not working.
Please try making your payment using ACH instead. All you’ll need is your routing and transit number and your account number.
Is there a fee for this service?
Is there a fee for this service?
No fee for ACH payments using the website and telephone self-service tools $8 fee for Debit Card payments through the website and telephone self-service tools $10 fee for ACH and Debit Card if Everwise Member Services assists with the payment
My ACH payment attempted once, and there wasn't enough to make my payment. Will it attempt to pull the payment again?
My ACH payment attempted once, and there wasn't enough to make my payment. Will it attempt to pull the payment again?
No, it will only attempt once.
Once I submit my payment online, when will my loan be paid?
Once I submit my payment online, when will my loan be paid?
Loans paid prior to 5:00 p.m. EST will be applied the next business day, and loans paid after 5:00 p.m. EST will be applied the second business day.
What if I pay an amount that is less than the amount due?
What if I pay an amount that is less than the amount due?
Any partial payments will automatically be subtracted from the original amount due.
What types of cards can be used for payments online?
What types of cards can be used for payments online?
Mastercard Debit, Visa Debit and Discover Debit.
What types of loans can I pay using this service?
What types of loans can I pay using this service?
Vehicle, personal, line of credit, credit card, home equity, HELOC, and mortgage loans.
Why don’t all my loans appear together in my payment history?
Why don’t all my loans appear together in my payment history?
The history displays each loan separately. To view additional loans simply click the dropdown and select the desired loan.
When making a loan payment with a debit card, when will the payment be processed?
When making a loan payment with a debit card, when will the payment be processed?
When making a debit card payment, a hold will appear on the payment account immediately. The transaction will post within 48 hours.
Disclosure
1 You may make your loan payment in person or by mail at no additional cost. If you request to make the payment with Everwise member services assisting, we will still use the Online Loan Payment Service and you will be charged a $10.00 convenience fee per payment when using a debit card or ACH.
2 If you are scheduling your payment to be mailed via USPS, please keep in mind the possibility of mailing delays when scheduling your payment.
3 You may make your loan payment in person or by mail at no additional cost. If you request to make the payment via phone, we will still use the Expedited Online Loan Payment Service and you will be charged a $10.00 per payment when using a debit card.
4 Loans excluded: Mortgages, Credit Cards, HELOCs, Commercial Loans/Lines, Unsecured Lines of Credit, Loans with balloon payments. Certain restrictions apply. Your skipped payment (including principal and interest) will be added to the end of your original loan term, extending the term by one month for each loan holiday approved. NOTE: If you have set up loan payments to transfer automatically each month from your Everwise (or other financial institution's) account, you will need to turn off the automatic payment for the month you intend to skip.
Subject to membership eligibility requirements. Loans subject to credit approval. Borrower must be a resident of Indiana or Michigan, and for home loans property must be in Indiana or Michigan. All credit union programs, rates, terms, and conditions may change without notice.